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Shipping & Returns

Returns Policy

We accept returns for 30 days with a %20 re-stocking fee to customer. They must be in original packaging and all contents must be in box. Customer to pay shipping. To return any items, they must be post marked no more than 30 days from the date of original order, any orders being returned that do not fall under those exact guidelines will be refused and no refund will be given. This is for all orders that are cancelled or returned. The refund will be returned in 7-10 business days from request of cancellation or return. Customer must return package through FedEx and no other carrier, otherwise, in case of damage, a damage claim can not be filed. You can not refuse shipment. Must Accept shipment and take to FedEx to ship back to CountertopEpoxy.com 2509 Weslo Ave Grand Junction, CO 81505 If these instructions are not followed, you may be charged extra on shipping from your total return on top of the 20% restocking fee.  

Shipping

We ship your colors and epoxy separately to reduce damage. We have several distribution centers and not every package will have the same shipment center each time you order. Shipments typically take 7-10 business days, If you have questions, please call.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.